Frequently Asked Questions

Frequently Asked Questions

Do I need a special driver’s license to drive a motor home?

 

No, but you need to be 25 years of age or older and possess a valid driver’s license. No special endorsement is necessary.

 

Is it difficult to drive a motorhome?

 

Motor homes handle much like a car, especially the “C” class which has a van chassis. You will need to remember that they are much larger than the average car so when you turn, your back end will swing out. When you rent the vehicle you will receive an orientation and a drive around the block to show you how they work.

 

Are motor homes difficult to operate?

 

No. At departure you will receive a 30-60 minute familiarization tour and learn how to hook up, operate appliances, and the equipment on the RV. We also show you how to plug in to a power source, hook up your dump tanks, and everything else associated with operating an RV.

 

What kind of gas mileage will we get?

 

Mileage depends on the size of the motor home and the driving conditions. Generally, you will get between 8 and 11 miles per gallon.

 

What kind of insurance do I need?

 

Our insurance policy requires you provide an insurance binder from your personal insurance. We will issue you a Binder Request Form. All you have to do is send this to your insurance agent and they will issue you a Insurance Binder.

 

Driver Requirements

 

Qualified drivers are 25 years of age or older possessing a valid and identifiable driver’s license. Each driver must provide an insurance binder for operation of the motor home. All drivers must be listed on, and sign, the Rental Agreement and will be bound by the Terms and Conditions of the Rental Agreement at vehicle pickup.

 

Can we travel into Canada or Mexico?

 

No, we do not allow our vehicles to leave the State of California or the United States.

What if the motorhome breaks down?

 

You will need to contact us as soon as possible. If the repair is minor, under $100, then have it repaired and we will reimburse you. If the repair requires more than that we need to issue authorization before repair is made.

 

What if I am late in returning the vehicle?

 

The vehicle is overdue after 11:00 a.m. on the date of return. A fee of $25 per hour will be charged for each hour you are late. If not returned by office closing time you will be subject to another days rental charges. Please notify the rental center if you will be late in returning. We can make arrangements for late returns subject to availability.

 

What kind of facilities might a campground offer?

 

A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store.

 

Can you smoke in the motorhomes?

 

NEVER. There is a strict “no smoking policy” in all our motor homes. Detection of smoking will result in the complete forfeiture of your rental deposit and may incur odor removal charges.

 

Are pets allowed in the motorhomes?

 

A single pet (under 40 lbs or service dog) with an additional daily rental fee of $25.00 and security deposit fee of $150.00.

Besides the rental cost are there any other charges I will incur?

 

 

You will also be asked to pay fuel and cleaning fees at the end of the rental, if not completed prior to the return of the vehicle. Fuel tanks, both gas and propane, must be returned full. Our charge to fill tanks is $25 each, plus fuel charges. Unit must be returned with the interior cleaned. If not, the cleaning fee will be determined by the degree of refurbishing needed.

 

 

Maintenance and Breakdown Responsibility

 

The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at rental. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event the vehicle is in breakdown repair for 12 hours or more, through no fault of the customer, our responsibility to customer is limited to refund of daily rate or portion thereof. Radio, air conditioning, refrigerator, microwave and appliances, cruise control, and generator malfunctions are not considered breakdowns and no refunds are available for repair time to these items.

 

Parking/Traffic/Toll Violations

 

Customers are responsible for reporting and payment of all parking/traffic violations at rental termination. Non-reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $250 in addition to fines.

 

Is there a limit to how many people can ride in the motorhome?

 

There is no legal limit and there is no seat law governing the use of seat belts in any part of the coach beside the front seats, which requires belts. All motor homes come with seat belts on the dinette and the couch. If so equipped, we recommend they be used. We also recommend the following:

 

1. Never exceed the maximum capacity as posted in each individual vehicle. Minimum capacity includes the vehicle, all fluids, all occupants, and gear.

2. All passengers should use the provided seat belts. The total number of seat belts will vary according to each vehicle and its floor plan.

3. Child safety seats should be used where applicable. The installation and use of these seats should follow the recommendation of the child seat manufacturer.

4. Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.

5. The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.

6. We expect that you will use good judgment and prudence in your decisions.

 

YOU ARE REQUIRED TO COMPLY WITH APPLICABLE LAW.